Welcome to the Terms and Conditions (‘Terms’) governing the use of the online flower delivery service provided by Florist Woodford. By placing an order through this website, you agree to these Terms, which are designed to ensure a clear, fair, and consistent relationship between our business and you, our valued customers. These Terms are specifically tailored for online flower delivery in Woodford and its surrounding areas. Please read them carefully before you place your order.
In these Terms, ‘we’, ‘us’, and ‘Florist Woodford’ refer to the operator of this e-commerce website. ‘You’ and ‘your’ refer to the customer placing an order through this website. ‘Products’ or ‘flowers’ mean any floral arrangements, bouquets, plants, gifts, or related items available for purchase on our website. ‘Services’ refers to our flower delivery and associated offer.
These Terms & Conditions apply to all online flower delivery orders placed via this website by customers based in Woodford and its surrounding areas. By confirming an order, you agree you are located in a postcode region to which we deliver, and that you are eligible to use our services.
To ensure smooth and efficient flower delivery in Woodford, we have set out a clear order process:
We take care to ensure all product descriptions and images are accurate and reflect the flowers or arrangements you will receive. However, flowers are natural products and some variation in colour, size, or content may occur due to seasonal availability or supply constraints. On occasion, we may substitute blooms or accessories of equal or higher value to maintain the overall style and quality of your arrangement. We will notify you of substantial substitutions where practicable.
All prices on our website for flower delivery in Woodford are in Pounds Sterling (£), inclusive of VAT where applicable. Delivery charges (if any) will be shown separately at checkout before payment is completed. We reserve the right to change prices at any time, but these changes will not affect orders that have already been accepted and paid for.
Payment must be made at the time of ordering using the payment methods available on our website. These may include (but are not limited to) major debit or credit cards and secure online payment systems. You confirm that the payment details provided are valid and that you are authorised to use them. Your card or payment account will be charged upon confirmation of your order.
Your order constitutes an offer to purchase the Products and Services from us. The contract is formed only once we have accepted your order and processed your payment. We reserve the right, at our discretion, to refuse or cancel any order for reasons including (but not limited to) unavailability of flowers, an incomplete or unserviceable delivery address, or suspected fraudulent activity. In such cases, you will be notified, and any payment received will be promptly refunded.
We deliver to eligible addresses within Woodford and surrounding areas. Deliveries will be made on your chosen delivery date, subject to availability and operational considerations. While we prioritise your requested delivery day and time, we cannot guarantee specific delivery slots, particularly during peak periods such as Valentine’s Day, Mother’s Day, and Christmas.
If, for any reason, delivery cannot be completed (e.g., recipient is not home, access is denied), we will attempt to follow your specific delivery instructions. If none are provided, we may attempt to leave the order in a safe place or with a neighbour. If these options are not possible, the order may be returned to our premises and a redelivery fee may apply. We accept no liability for orders that become damaged after delivery is completed as per the instructions provided.
You may cancel your order for a full refund by contacting us at least 24 hours before the scheduled delivery time. After this deadline, because flowers are perishable and may already have been prepared for delivery, we cannot guarantee the cancellation or full refund of your order. If you wish to amend order details (such as recipient’s address or message), please do so as soon as possible. We will use reasonable endeavours to accommodate requests but cannot guarantee amendments received less than 24 hours before scheduled delivery.
Should Florist Woodford be unable to fulfil your order (for example, due to unavailability of products or operational issues), we will offer you the option of a full refund or a suitable replacement.
Due to the perishable nature of flowers and plants, returns are generally not accepted unless the order arrives damaged or not as described. If you believe there is a problem with your delivery, please contact us within 24 hours of receipt, providing details and, if possible, photographic evidence. We reserve the right to request return of the items and, after inspection, may offer a replacement, partial refund or full refund as appropriate. Refunds are issued to the original payment method and may take up to 7 working days to process.
By placing an order for flower delivery in Woodford, you agree:
Florist Woodford shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the supply or non-supply of flowers or services. Our total liability for any claim, loss, or damage shall not exceed the price paid for the relevant order. We do not accept liability for any events outside our reasonable control, such as delay or failure in delivery resulting from events including (but not limited to) severe weather, industrial action, or third-party service interruptions.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or for any other liability that cannot lawfully be excluded or limited under UK law.
Your privacy is important to us. Our handling of your personal information is governed by our Privacy Policy, which details how information collected from you will be used, stored, and protected. By placing an order, you consent to such processing and you warrant that all data provided is accurate.
All content on the Florist Woodford website, including but not limited to text, images, logos, and product designs, is the property of Florist Woodford or its licensors and is protected by copyright and other applicable laws. Unauthorised use of any content is prohibited.
These Terms and any contract arising from them are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or the use of our flower delivery services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms from time to time without notice. Any changes will take effect immediately upon posting on this website. It is your responsibility to check these Terms before placing each order. The version of the Terms applicable to your order is the version in force at the time you place the order.
These Terms, together with our Privacy Policy and any other terms or notices published on our website, constitute the entire agreement between you and Florist Woodford with respect to your use of our online flower delivery services. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in effect.
If you have any questions about these Terms or issues relating to your order, please refer to the contact details provided on our website for assistance. We strive to resolve any complaints or concerns as promptly and amicably as possible.
Thank you for choosing Florist Woodford for your online flower delivery needs in Woodford and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Woodford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Woodford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
